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BASIC SETUP
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FUNCTIONS, CATEGORIES and POLICIES
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ERROR HANDLING
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BUILD
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UPGRADE
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RUNTIME INTERFACES
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TOOLING
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CACHING
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PERFORMANCE
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<article class="md-content__inner md-typeset">
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<a href="https://github.com/trapexit/mergerfs/tree/master/mkdocs/docs/pages/documentation/support.md" title="Edit this page" class="md-content__button md-icon">
|
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<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><path d="M10 20H6V4h7v5h5v3.1l2-2V8l-6-6H6c-1.1 0-2 .9-2 2v16c0 1.1.9 2 2 2h4zm10.2-7c.1 0 .3.1.4.2l1.3 1.3c.2.2.2.6 0 .8l-1 1-2.1-2.1 1-1c.1-.1.2-.2.4-.2m0 3.9L14.1 23H12v-2.1l6.1-6.1z"/></svg>
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</a>
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<h1 id="support">SUPPORT</h1>
|
|
<p>Filesystems are complex and difficult to debug. mergerfs, while being
|
|
just a proxy of sorts, can be difficult to debug given the large
|
|
number of possible settings it can have itself and the number of
|
|
environments it can run in. When reporting on a suspected issue
|
|
<strong>please</strong> include as much of the below information as possible
|
|
otherwise it will be difficult or impossible to diagnose. Also please
|
|
read the above documentation as it provides details on many previously
|
|
encountered questions/issues.</p>
|
|
<p><strong>Please make sure you are using the <a href="https://github.com/trapexit/mergerfs/releases">latest
|
|
release</a> or have tried
|
|
it in comparison. Old versions, which are often included in distros
|
|
like Debian and Ubuntu, are not ever going to be updated and the issue
|
|
you are encountering may have been addressed already.</strong></p>
|
|
<p><strong>For commercial support or feature requests please <a href="mailto:support@spawn.link">contact me
|
|
directly.</a></strong></p>
|
|
<h4 id="information-to-include-in-bug-reports">Information to include in bug reports</h4>
|
|
<ul>
|
|
<li><a href="https://xyproblem.info">Information about the broader problem along with any attempted
|
|
solutions.</a></li>
|
|
<li>Solution already ruled out and why.</li>
|
|
<li>Version of mergerfs: <code>mergerfs --version</code></li>
|
|
<li>mergerfs settings / arguments: from fstab, systemd unit, command
|
|
line, OMV plugin, etc.</li>
|
|
<li>Version of the OS: <code>uname -a</code> and <code>lsb_release -a</code></li>
|
|
<li>List of branches, their filesystem types, sizes (before and after issue): <code>df -h</code></li>
|
|
<li><strong>All</strong> information about the relevant paths and files: permissions, ownership, etc.</li>
|
|
<li><strong>All</strong> information about the client app making the requests: version, uid/gid</li>
|
|
<li>Runtime environment:</li>
|
|
<li>Is mergerfs running within a container?</li>
|
|
<li>Are the client apps using mergerfs running in a container?</li>
|
|
<li>A <code>strace</code> of the app having problems:</li>
|
|
<li><code>strace -fvTtt -s 256 -o /tmp/app.strace.txt <cmd></code></li>
|
|
<li>A <code>strace</code> of mergerfs while the program is trying to do whatever it is failing to do:</li>
|
|
<li><code>strace -fvTtt -s 256 -p <mergerfsPID> -o /tmp/mergerfs.strace.txt</code></li>
|
|
<li><strong>Precise</strong> directions on replicating the issue. Do not leave <strong>anything</strong> out.</li>
|
|
<li>Try to recreate the problem in the simplest way using standard programs: <code>ln</code>, <code>mv</code>, <code>cp</code>, <code>ls</code>, <code>dd</code>, etc.</li>
|
|
</ul>
|
|
<h4 id="contact-issue-submission">Contact / Issue submission</h4>
|
|
<ul>
|
|
<li>github.com: https://github.com/trapexit/mergerfs/issues</li>
|
|
<li>discord: https://discord.gg/MpAr69V</li>
|
|
<li>reddit: https://www.reddit.com/r/mergerfs</li>
|
|
</ul>
|
|
<h4 id="donations">Donations</h4>
|
|
<p>https://github.com/trapexit/support</p>
|
|
<p>Development and support of a project like mergerfs requires a
|
|
significant amount of time and effort. The software is released under
|
|
the very liberal ISC license and is therefore free to use for personal
|
|
or commercial uses.</p>
|
|
<p>If you are a personal user and find mergerfs and its support valuable
|
|
and would like to support the project financially it would be very
|
|
much appreciated.</p>
|
|
<p>If you are using mergerfs commercially please consider sponsoring the
|
|
project to ensure it continues to be maintained and receive
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